Shipping & Returns Policy

Shipping & Delivery

Standard Domestic Shipping (South Africa)

Flat rate: R75.00
Delivery time: 3–5 business days
FREE Shipping: On all orders of R850.00 and up!

Local Delivery (Cape Town / Rondebosch Area)

Coverage: Available within a 70km radius of our Rondebosch location
Flat rate: R60.00
Minimum order: R380.00
FREE Shipping: On all orders of R850.00 and up!

Returns & Refunds Policy

1. Overview

At Source Wellness, we want you to be completely satisfied with your purchase. Our returns policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original, unopened packaging.

Please Note: Due to the nature of health and wellness products, any items with a broken seal (such as supplements, tinctures, or oils) cannot be returned for hygiene and safety reasons.

3. Non-Returnable Items

Several types of goods are exempt from being returned:

Perishable goods: Food, health drinks, or supplements with a short shelf life.
Personal care & hygiene: Intimate items, sanitary goods, and opened skincare products.
Digital & gift items: Gift cards and downloadable wellness programs or software.
Sale items: Only regular-priced items may be refunded. Items purchased on sale or during a clearance event are final sale.

4. The Return Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Notification: Email us at kimberly@sourcewellness.co.za with your order number and reason for return.
Authorization: Once approved, we will provide instructions to return the item to:

2 Athos Court, Austwick Street, Rondebosch, Cape Town
Partial Refunds: There are certain situations where only partial refunds are granted (at our discretion):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your item and inform you of the approval or rejection of your refund.

Approval: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account, then contact your credit card company and bank (processing times can vary). If you’ve done all of this and still have not received your refund, please contact us at kimberly@sourcewellness.co.za.

6. Exchanges (Damaged or Defective Goods)

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please email us at kimberly@sourcewellness.co.za within 24 hours of receiving the package with photographic evidence of the damage.

7. Gifts

Marked as a gift: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Not marked as a gift: The refund will be issued to the original purchaser.

8. Shipping Your Return

Responsibility: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
Deductions: If you receive a refund, the cost of original shipping (if applicable) will be deducted from your refund.
Risk: We do not guarantee that we will receive your returned item. For items valued over R700, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

Contact our support team at kimberly@sourcewellness.co.za for any questions related to refunds and returns.

Shipping and Returns